It is our aim to meet our guest's needs wherever possible by offering a flexible appointment and booking system.

To achieve this, we need to be able to maximize the availability of our treatment rooms, which are sometimes reserved by a guest who fails to make their scheduled appointment. To alleviate this and instigate even more effective diary management, we have the following policy on cancellation or no-shows. Less than 24 hours notice, 100% of the retail price of the beauty/spa service or spa package.